Nancy Radford

Nancy  has been a Civil and Commercial Mediator (CMC Registered 6102) for 6 years. She is an Accredited Mediator in Special Educational Needs and Disability on the Joint Register of the College Mediators & CMC and has been working in SEND Mediation for 5 years.

Her other mediation qualifications include Restorative Facilitator Level 2 Practitioner and Certification in Workplace and Employment Mediation. She completed an intensive course on International Online Mediation in 2015 and has experience in mediating online, on telephone and asynchronous mediation as well as face to face.

Before qualifying as a mediator, Nancy had extensive experience in business management as well as third sector and health. Initially trained as a nurse and midwife, Nancy managed staff in the NHS and local government as well as in the private sector.

Nancy helped set up charities and social enterprises, ensured their compliance and made them financially viable. She has coached numerous social entrepreneurs, volunteers, and charity staff. Nancy was a partner in a successful business for 18 years. She has been a manager in a range of businesses and organizations.

She is a qualified trainer and coach. For the last 13 years she has specialised in change management and conflict resolution. She designs and runs training courses in conflict management to “make myself redundant as a mediator”. She is the author of  Conflict First Aid: How to Stop Personality Clashes and Disputes from Damaging You or Your Organization, based on research and experience (Jan 2018).

Nancy makes people feel safe and creates a calm environment that fosters co-operation. She keeps the conversation on track, helps people manage emotions and work towards a solution that suits all parties. Examples of recent cases

• Tenant & Landlord disputes
• Dispute between parents, local authority and school. Resolution of various issues.
• Grievance between senior manager and CEO. Improved relationship and highlighted need for structural changes
• Dispute between father and daughter in family business. Created a better working atmosphere.
• Difficulties between head and staff member in school. Calmed situation and improved working atmosphere

Nancy is on the board of the Association of Northern Mediators, volunteers for St Cuthbert’s Hospice and the Durham & Darlington Restorative Hub.