Collis Mediation Ltd
Collis Mediation Ltd

Service User Feedback

Thank you so much indeed for all your wonderful leadership, training, skills, support, help, guidance, time, contributions, and humour at Kings College this week.  It was tremendous to see and work with you, to enjoy your company, and to see the learning that was achieved with your input.
JD (Barrister & Director of Training)


I am very satisfied with the service received. I was a little reluctant to contact the service, but honestly it is a great service and I can't fault it in any way. Thank you so much for such a fantastic service you provided, everything went so smooth from start to finish. 



I would definitely enter into further contracts with Collis Mediation. Dominic has provided a quality service to [Redacted] Council and the parents/carers of [Redacted]. I believe there has not been one case that has escalated to full appeal where mediation was undertaken in the first instance

MC (Head of SEND Services)


Many thanks for all your help arranging mediation and guiding us through the process. Prior to the meeting we had been feeling quite anxious but very quickly you made us feel at ease.  We really appreciated having the opportunity to discuss all our concerns  We felt we got the best outcome we could have hoped for. 



I really liked the whole process, we were well informed at all times & found out vital information that we would not have known if we didn’t attend mediation which enabled us to rethink our original disagreement & find a proposed solution.



A very professional service, thanks



Many thanks, yesterday was really useful so would like to pass on my heart felt thanks to yourself and Linzi, meetings like this are a much better way to enable certainly us, but I suspect others, to explore their options and pick the best avenue to access help that's appropriate and they may not know is available.

I liked the fact as to how efficiently and clearly the response time and replies to my emails. I am very satisfied with the service received. I was a little reluctant to contact the service, but honestly it is a great service and I can't fault it in any way.


I appreciate the professional way everything was delivered from the day I requested your help, it made me feel less anxious.



Thank you for your support today. We wouldn't have made it without it.

PR (Senior Education Officer)


We both walked away yesterday feeling happy with how it went and ultimately how fairly we were treated. We were listen to and it was a productive meeting. It has been a pleasure to work with you. Both KD and I found you very responsive and a huge help on everything

SD (Co Director)


I was very nervous never having done anything like this before but was put at ease immediately & felt the mediator was keen to resolve the matter amicably for both parties whilst being realistic.

FG (Co Director)


I was disappointed not to get a chance to say thank you today for your excellent mediation

HC (Deputy Headteacher)


I just wanted to say personally that I found it a positive experience. You were a great help in terms of your approach but also in terms of knowledge which you kindly shared.

VR (Senior Supervising Social Worker) 


Thankyou very much for all the help in resolving this, it's greatly appreciated. I'll be sure to recommend you to anyone and everyone that may need your help



I would like to say thankyou for the professional mediation service. It was well organised and the process was clearly explained at all stages



We were very pleased with the outcome today. Thank you for all your help, we felt that the mediation provided an excellent opportunity to resolve the situation and we were very happy with the service.



We cannot overstate the appreciation and respect for the efforts made by JH and Dominic Collis over recent months, and recognise that no progress would have been possible without their input.



Thank you for your help in getting us to this point.  We couldn't have done it without you.



I would like to say thank you for the recent mediation meetings. Both meetings were carried out in an efficient and professional manner. Dominic Collis was very knowledgeable about all aspects of the topic. He quickly grasped the main reasons for dispute and was able to put the attendees in a mindset and position to negotiate very well. Collis Mediation showed respect and compassion for everyone involved. The mediation was a positive experience as I was carefully listened to by Dominic and the other representative. I was given honest and constructive information and a solution was decided upon quickly. 
Thank you very much. 


Dominic, Thank you for your time this morning explaining the process involved with obtaining an EHCP plan for Becky. It's helpful to know the requirements when trying to obtain relevant information / evidence to support an assessment.
Thanks again for your time and help.

Thank you Dominic, couldn’t have done it without your support
L (SEN Manager)

Dear Dominic,
Thank you for your work on Dylan's behalf yesterday. It is very helpful to have your even handed approach and we do appreciate the manner in which you conduct the meetings even if our frustration did get the better of us.


Hi Dominic
Just a Friday feeling email to say thanks for yesterday. We really appreciate the support.
Have a good weekend and great hols in the Lakes if we don’t meet before hand
Mrs DB (Assistant Head)

Hi Dominic
Thanks for your email and the certificate. Your support and advice was very much appreciated yesterday.
Having had professional experience of using arbitration and conciliation services in the past I am a great advocate of the benefit of taking such an approach.  I would have no qualms about recommending your services to other SEN parents/carers.
Thanks again.
Kind regards

Many thanks
As ever appreciate the positive working relationship etc.
Best wishes

Thanks Dominic
Can I thank you for yours and Mark's support and professionalism over the past year. I consider that the outcomes for the local authority are very positive.


Hi Dominic,
Thank you very much for your help, 


Hi Dominic,
We thought the mediation meeting was as explained to us, so no surprises. The information you gave us to prepare was very helpful and you enabled the meeting to be relaxed and informal but professional. 
Many thanks

C and MN

Hi Dominic
Just wanted to take a moment to thank you and appreciate you for the efforts and professionalism in achieving a settlement to our case last week.
This was one of the challenging cases we took up. I must say going into the mediation was a bit nervous and skeptical for us. You have a personality that made us feel very comfortable and at ease and we are glad that you were our mediator.
Thank you ones again for your service. Please know that we will not hesitate to recommend your services to anyone interested in mediation service.
And We wish you the very best.
Kind Regards
S & J

Thank you very much for your help!
Kind regards 

Thanks Dominic.
Have a lovely Christmas and New Year. Thank you for your support, really appreciated. 
S (Inclusion Teacher)


Hi Dominic, 
Just wanted you to pass on a massive thank you to Mark for his mediation today (well yesterday now!) Very down to earth, helped keep me calm in a very emotive situation. 
Thanks again

Can I pass on our thanks to your mediator yesterday he was very helpful.

Thank you to Collis Mediation for the support in the session. 

Can I pass on my appreciation of the professional (yet personable) way the mediator conducted himself.
I am very grateful.
Pastoral Manager/ Deputy Designated Safeguarding Lead

Thank you. 
I would just like to say that the mediation process was great. I felt that I was being supported and listened to. I really appreciated the help of both the mediator and the SEN team. 

I just wanted to thank yourself for the support you gave in helping AR appeal.


Collis Mediation Ltd

6 Marchcote Lane

West Yorkshire
BD16 1TA


07715 958 290 Text or Call



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Approved Mediation Provider for the Ministry of Justice
Accredited Mediation Provider by the Civil Mediation Council
Accredited Mediation Provider through 218 Strand (Formerly LSM)
Professional Member and Trustee of the charity Society of Mediators
Fellow Member of the Chartered Management Institute
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